Our FAQ Section
Please take a moment to carefully read through our FAQ section, as it will give you a clear general understanding of what ToyBox Chatting is and what you can expect from working with us.
What is ToyBox Chatting?
ToyBox Chatting is a service for Models, agencies, and solo Creators who want to outsource the handling of incoming messages on their platform accounts. This gives clients more room to focus on content, marketing, and other parts of the business, while our team takes care of the day-to-day message management in a more structured and reliable way.
How does your commission structure work?
Our commission is always calculated after the platform takes its percentage, not before.
For example, if a creator makes $10,000 in a month and the platform takes its standard 20%, that leaves $8,000 remaining. Our management fee (whether your agreement is 20%, 18%, or 15%) is then applied to that remaining amount ($8,000), not the full $10,000.
This structure is more beneficial for the creator. If management fees were taken before the platform’s cut, the creator would be left with significantly less overall. We intentionally structure it this way because we understand that creators need to maximize their earnings as well.
Our goal is to create a long-term relationship where both the creator and agency benefit fairly. We prioritize making sure creators are in a strong earning position while still providing high-level management, support, and growth.
Why are referral links important to your service?
Our rates are already positioned below the average industry standard of 25%, and referral link support helps us continue operating that way while maintaining the same level of quality, if not higher. When creators or agencies use one of our platform referral links during sign-up, our team receives a 5% commission, which helps offset part of the long-term costs behind management, software, training, and servic improvement. Using a referral link is completely optional. However, if you refer other creators or agencies to our service who have not yet created their platform accounts, we would sincerely appreciate them considering our referral links, as that support helps us continue to improve and maintain the service over time.
Who is this service best suited for?
Our service is generally best suited for creators who already have a steady flow of incoming subscribers, leads, or daily traffic. This helps make sure there is enough activity for our team to manage in a way that makes sense for both sides.
Is there a minimum account size recommended before booking a consultation?
Yes. Ideally, we recommend that creators have at least 100 free subscribers per day or 25 paid subscribers per day before booking a consultation. That is usually the point where this type of service becomes more practical and worthwhile from an operational standpoint.
How do you protect the safety of my account?
We take account security very seriously. To help maintain a safer and more controlled setup, we use a dedicated CRM system for message and content management. This allows our senior management team to oversee account access more carefully and assign restricted permissions to chatters based on what they actually need for their role. In other words, not every team member is given the same level of access. This structure helps us keep tighter control over the account, maintain better oversight, and reduce unnecessary risk. Our goal is to ensure that security measures remain in place at all times, regardless of which chatter is currently on shift.
Can I still book a consultation if I am below that level?
Yes. We can still speak with creators who are below that range. However, we want to be straightforward that the recommended level above is what usually makes the most sense for both sides in terms of volume, consistency, and the overall value of the service.
Have your managers worked with top-level accounts before?
Our managers have experience in high-performance agency environments where accounts were operating at a very high level and handling significant message volume. That background is part of what has helped us build a more structured and reliable approach to day-to-day communication management.
Do you provide 24-hour coverage?
Yes. Our team is structured to provide 24-hour coverage through three separate 8-hour shifts. This setup allows the Models’ account to remain actively monitored across the full day, rather than only during limited working hours. The main benefit of this structure is that incoming messages can be seen and handled at all hours of the day, including times when a single person or smaller team would normally be offline.