Terms and Conditions

1. Acceptance of These Terms

By accessing or using this website or any services offered through it, you agree to be bound by these Terms of Service, our Privacy Policy, and any other policies or agreements referenced on this website. If you do not agree to these Terms, you should not use this website or our services.

2. About Our Service

ToyBox Chatting provides communication management and message-handling support for creators, agencies, and other approved clients on supported third-party platforms.

Our service is designed to provide structured message coverage, communication management, team oversight, and related support services. The service is intended to help clients allocate more time and resources toward other areas of their business, such as marketing, operations, and content creation.

For clarity, ToyBox Chatting does not guarantee any specific level of growth, earnings, conversions, subscriber increases, or financial performance. Results depend on many factors outside of our control, including account traffic, content quality, audience activity, market conditions, and platform-related changes.

3. Eligibility

You may only use this website and our services if:

• you are legally able to enter into a binding agreement;
• you provide accurate and complete information when requested;
• you have the authority to act on behalf of any creator, agency, or business you represent;
• your use of our services complies with all applicable laws, regulations, and third-party platform rules.

We reserve the right to refuse service, suspend access, or terminate a relationship if we believe a user, account, or business does not meet our eligibility standards.

4. Consultations and Acceptance

Submitting an inquiry or booking a consultation does not guarantee acceptance as a client.

Consultations are provided so that we can better understand your account, communication volume, current setup, and whether our service is a suitable fit for both sides. We reserve the right to decline service at our discretion.

5. Scope of Services

The scope of any service relationship may include, depending on the arrangement:

• message handling and inbox coverage;
• communication management support;
• shift-based coverage and account monitoring;
• internal note-taking and handover procedures;
• limited use of approved software, CRM tools, and internal systems;
• management oversight and quality-control processes.

The exact scope of work, service level, platform coverage, pricing, and onboarding requirements may be further defined in a separate client agreement, proposal, onboarding form, invoice, or written approval.

If there is any conflict between these Terms and a separate signed client agreement, the signed client agreement will control to the extent of that conflict.

6. No Guaranteed Results

We provide a managed service, not a guarantee of any specific outcome.

By using our services, you acknowledge and agree that:

• we do not promise overnight results;
• we do not guarantee specific earnings, revenue increases, or performance targets;
• we do not guarantee uninterrupted access to third-party platforms;
• we do not control platform algorithms, policy changes, payment processors, account restrictions, or audience behavior.

Any examples, case references, performance discussions, or general descriptions on this website are for informational purposes only and should not be interpreted as a promise of future results.

7. Client Responsibilities

Clients are responsible for:

• providing accurate onboarding information;
• maintaining lawful and authorized control over their accounts;
• supplying any materials, preferences, access, and brand guidance reasonably needed for service delivery;
• notifying us promptly of account changes, platform warnings, access issues, or security concerns;
• ensuring that their own conduct, content, and account use comply with applicable law and platform rules.

You remain responsible for your own business decisions, platform compliance, tax obligations, account ownership, and the legality of the content or activity associated with your account.

8. Account Access and Security

We take account security seriously and use structured internal systems to help reduce unnecessary account exposure.

Where applicable, we may use approved CRM, communication, and operational systems to help manage workflows, assign responsibilities, and restrict team permissions. Senior management may control or limit access based on role, shift, and operational need.

However, no online system, software environment, or workflow can be guaranteed to be completely secure. By using our services, you acknowledge that:

• internet-based systems always involve some level of risk;
• third-party tools and platforms are outside of our direct control;
• we cannot guarantee that a third-party platform, provider, or integration will never experience downtime, breaches, restrictions, or technical failures.

Clients are responsible for keeping their own passwords, devices, email accounts, recovery methods, and platform credentials secure unless otherwise expressly agreed in writing.

9. Third-Party Platforms and Tools

Our services may involve or interact with third-party platforms, software, tools, CRMs, communication systems, payment processors, and referral programs.

We are not responsible for the availability, policies, actions, outages, restrictions, fee changes, or decisions of any third-party provider. Your use of any third-party platform remains subject to that platform’s own terms, rules, and policies.

We may change the tools or systems we use internally if reasonably necessary for operational, security, or service-quality reasons.

10. Pricing and Fees

Our pricing is based on the structure presented on the website or as otherwise quoted in writing.

Unless otherwise stated in a separate written agreement:

• pricing is subject to change at any time before a client is formally onboarded;
• any percentage-based rate applies only as described in the applicable service agreement or pricing terms;
• any platform fees, processor fees, taxes, or third-party charges remain the responsibility of the client unless expressly stated otherwise;
• all payment obligations must be paid on time and in full.

If the website includes pricing information, it is intended to describe our standard service structure and does not automatically create a binding agreement until we accept a client and confirm the arrangement.

11. Referral Links

From time to time, this website may provide platform referral links or other partner links.

These referral links help support the long-term operation and improvement of our services. If a creator, agency, or referred party chooses to use one of these links, we may receive a commission or referral benefit from the applicable third party.

Use of any referral link is optional unless expressly stated otherwise in a separate written agreement. We make no independent guarantee regarding any third-party platform, and any decision to sign up to a third-party service remains the user’s own decision.

12. Intellectual Property

All website content, branding, logos, graphics, designs, text, page layouts, service descriptions, and original materials on this website are owned by or licensed to ToyBox Digital Solutions Inc., unless otherwise stated.

You may not copy, reproduce, republish, modify, distribute, or exploit any part of the website or its content without prior written permission.

You retain ownership of content, trademarks, and materials that you lawfully provide to us. By submitting materials to us for service-related purposes, you grant us a limited right to use those materials only as reasonably necessary to provide the requested services.

13. Confidentiality

We understand the importance of discretion and confidentiality in client relationships.

Both parties agree not to improperly disclose non-public business information, operational details, private account information, login procedures, internal strategies, pricing terms, or other confidential information shared during the relationship, except:

• where disclosure is required by law;
• where disclosure is necessary to provide the services through approved personnel or systems;
• where the information becomes public through no wrongful act of the receiving party.

Additional confidentiality terms may be included in a separate agreement where appropriate.

14. Acceptable Use

You agree not to use this website or our services to:

• violate any law, regulation, or third-party platform rule;
• submit false, misleading, or unauthorized information;
• interfere with the website’s operation or security;
• upload malicious code, spam, or harmful material;
• misuse referral links, consultations, contact forms, or onboarding systems;
• infringe the rights of any third party.

We reserve the right to suspend or block access where misuse is suspected.

15. Termination

We may suspend or terminate access to the website or our services at any time, with or without notice, if:

• these Terms are violated;
• a client fails to pay amounts due;
• account activity creates legal, security, reputational, or operational risk;
• we determine the service relationship is no longer appropriate.

Clients may also discontinue use of the website or services, subject to any notice periods, fees, or obligations set out in a separate written agreement.

Termination does not remove any payment obligations, confidentiality obligations, limitation-of-liability protections, or other provisions that are intended to survive termination.

16. Disclaimers

This website and all services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We do not warrant that:

• the website will always be available, uninterrupted, or error-free;
• the services will meet every expectation or business objective;
• third-party platforms or tools will remain available or unchanged;
• any specific business result will be achieved.

17. Limitation of Liability

To the fullest extent permitted by law, ToyBox Digital Solutions Inc. and its directors, officers, employees, contractors, managers, affiliates, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost opportunities, data loss, business interruption, platform restrictions, or reputational harm arising out of or related to the use of this website or our services.

To the fullest extent permitted by law, our total liability for any claim relating to the services or website will not exceed the amount actually paid to us by the client for the specific service giving rise to the claim during the three (3) months immediately preceding that claim, unless a different cap is stated in a signed written agreement.

18. Indemnity

You agree to defend, indemnify, and hold harmless ToyBox Digital Solutions Inc. and its directors, officers, employees, contractors, managers, affiliates, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses arising out of:

• your breach of these Terms;
• your misuse of the website or services;
• your violation of any law or third-party platform rule;
• your content, account activity, or business operations;
• any dispute between you and a third party relating to your account or platform use.

19. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

20. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this website with a revised effective date. Continued use of the website or services after any update constitutes acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or the use of this website or services will be subject to the exclusive jurisdiction of the courts of British Columbia, unless otherwise agreed in writing.

22. Contact Information

If you have any questions about these Terms, you may contact us at: